Privacy Policy

This Privacy Policy explains how Dale Dash ("Dale Dash," "we," "us," or "our") collects, uses, and protects information when you use our route‑planning and delivery application, our website at daledash.app, and any mobile app versions distributed through the Apple App Store or Google Play (together, the "Service"). Dale Dash is operated by JC Vasquez, located in Lawrenceville, GA, United States of America. By using the Service, you agree to the practices described here. The Service is intended for users 18 and older.

1. Information We Collect

Information you provide

• Account information: your name, email address, and a password (stored in hashed form by our authentication provider — we never see your plain‑text password), plus an optional phone number and optional profile photo.
• Delivery data: the addresses, stop names, recipient names, recipient phone numbers, notes, and proof‑of‑delivery photos you add to plan routes and record deliveries. You can enter these by typing, pasting a list, or photographing a label or manifest.
• Saved data: your saved addresses, saved trips, scheduled follow‑ups, and preferences.
• Support messages: the contents of any message you send us through the in‑app help form.
• Company / team data: if you join a delivery company on Dale Dash, your association with that company and your role within it.

Information collected automatically

• Location data: with your permission, we access your device's GPS location to set your starting point, plan routes, detect arrival at stops, and (when you enable it) share your live position and estimated arrival with the recipient of an active delivery through a tracking link. Location is used while the app is in use for a route.
• Delivery activity: the status and history of your deliveries (delivered, failed, held, skipped) and timestamps.
• Usage and device data: basic technical information needed to operate the app, such as app version, device/browser type, and app interactions.
• On‑device storage: we store your in‑progress route, saved addresses, and preferences on your own device so the app works quickly and survives a refresh.

Payment information

Subscriptions are processed by our payment provider, Stripe. Your card details are collected and stored by Stripe under their own terms — we do not receive or store your full card number. We retain limited billing records such as your plan, subscription status, and a Stripe customer reference to manage your account.

2. Address Scanning and AI Features

When you use the Scan feature, the app reads text from your photo on your device and sends the recognized text to our AI provider, Anthropic, to identify the address, recipient name, and phone number. When you use the in‑app AI help assistant, your question is sent to Anthropic to generate an answer. Anthropic processes this data on our behalf to return a result and, under our commercial agreement, does not use it to train its models. The scanned photo itself is processed on your device and is not stored by us unless you save it as proof of delivery.

3. How We Use Information

• Provide and operate the Service — optimizing routes, calculating ETAs, handing off to your maps app, recording proof of delivery, and syncing your data across devices.
• Enable optional features you turn on, such as live customer tracking links and "On my way" messages.
• Read addresses from a photo you scan (see Section 2).
• Create and manage your account, subscription, and billing.
• Authenticate your account and send service emails (for example, email verification and password resets).
• Respond to your support requests, and maintain, secure, and improve the Service.

4. How We Share Information

We do not sell your personal information. We share information only as needed to run the Service:

• Delivery recipients: if you send a customer an "On my way" message or enable live tracking, that person receives a link showing your first name, optional photo, approximate live location, and estimated arrival for their delivery. Anyone with that link can view it until the delivery is complete or the route ends. It does not reveal your other stops.
• Your delivery company: if you deliver as part of a company on Dale Dash, that company's managers can see your assigned stops and live status.
• Service providers: companies that operate parts of the Service for us (listed below), which process data on our behalf under their own terms.
• Legal reasons: we may disclose information if required by law or to protect rights, safety, and the integrity of the Service.
• Business transfers: if Dale Dash is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

5. Service Providers We Use

6. Data Retention

We keep your account and delivery data for as long as your account is active or as needed to provide the Service. Live tracking data is transient and is removed when a delivery is complete or a route ends. You can delete saved addresses, trips, and delivery records at any time within the app. You can delete your entire account and its associated data from the app's profile screen; we then remove your profile, saved addresses, delivery history, and company membership, subject to any retention required by law or by our providers' standard backups.

7. Security

We use industry‑standard measures — including encrypted connections (HTTPS), authenticated access, and access‑restricted cloud infrastructure — to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Your Choices & Rights

• Access & correction: you can view and edit your profile, addresses, and trips in the app.
• Deletion: you can delete your account and data from the profile screen, or by contacting us.
• Location: you can allow or deny location access in your device settings; some features won't work without it.
• Emails: account and security emails are part of the Service. We do not send marketing email without your consent.

United States (including California)

We do not sell or "share" personal information as those terms are defined under California law. California residents have the right to know what personal information we collect, to request its deletion, and not to be discriminated against for exercising these rights. To make a request, contact us using the details below.

Europe, the UK, and similar regions

If you are in a region with data‑protection laws such as the GDPR, our legal bases for processing are: performing our contract with you, our legitimate interests in securing and improving the Service, your consent (for example, precise location and scanning), and compliance with legal obligations. You have the right to access, correct, delete, restrict, or object to processing, and to data portability, and you may lodge a complaint with your local authority. Your information may be processed in the United States and other countries; where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

9. Children's Privacy

The Service is intended for adults and is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. International Users

Your information may be processed in the United States or other countries where our service providers operate. By using the Service, you consent to this processing.

11. Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, by notice in the app. Your continued use of the Service after changes take effect constitutes acceptance.

12. Contact Us

Questions or requests about your privacy? Contact us at talentisimo@gmail.com, or by mail to: Dale Dash (JC Vasquez), 2730 Peachtree Industrial Blvd, Ste 105, PMB 1132, Duluth, GA 30097‑8626, United States.